Privacy Policy

Last updated: 23 October 2025

1. Introduction

This Privacy Policy describes how MadRon, operated by Julian Rapp (“we”, “our”, “us”), collects, uses, and protects your personal information when you visit mad-ron.co.uk (the “Site”).

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our Site, you agree to this Policy.

2. Data Controller

Data Controller: Julian Rapp
Trading name: MadRon
Email: info@mad-ron.co.uk
Website: mad-ron.co.uk

If you have any questions about this Privacy Policy or how your data is handled, please contact us at the above email address.

3. Information We Collect

We collect personal data only where necessary to operate our business and provide our services.

When you purchase items or event entries, we collect:

Name
Billing and shipping address
Email address
Phone number (if provided)
Payment information (processed securely by our payment provider)

When you contact us, we may collect:

Name and email address
Any information you choose to include in your message

We do not currently use tracking or analytics cookies.

4. How We Use Your Information

We use your personal information to:

Process and fulfil orders or event entries
Communicate with you about your purchase or booking
Provide customer support
Maintain business and tax records
Comply with legal obligations

We may also email you occasionally about event updates or related MadRon products if you have previously purchased from us or opted in to receive marketing. You can unsubscribe at any time.

5. Legal Bases for Processing

We process your personal data under the following lawful bases:

Contract: to fulfil your order or booking
Legal obligation: to maintain tax and accounting records
Legitimate interests: to respond to your enquiries or improve our services
Consent: for optional marketing emails (where you have opted in)

6. Payment and Data Processors

We use WooCommerce to manage online sales. Payments may be processed by third parties (e.g. PayPal, Stripe, or your card provider). These processors handle your financial information securely and in accordance with their own privacy policies.

We do not store your full payment details on our servers.

7. Cookies

We use only essential cookies required for the operation of our store (for example, to remember your cart contents).
We do not use analytics, advertising, or tracking cookies.

If we introduce non-essential cookies in the future, we will update this Policy and provide a cookie consent banner in line with UK PECR requirements.

8. Data Retention

We keep your personal data only as long as necessary for:

Order fulfilment and customer service (up to 6 years for accounting and tax purposes)
Email correspondence, until your enquiry is resolved or you request deletion

When no longer required, your information is securely deleted or anonymised.

9. Data Sharing

We do not sell or rent your personal data.
We may share information only with:

Service providers (e.g. WooCommerce, payment gateways, couriers)
Professional advisers (e.g. accountants)
Government authorities, if required by law

All such parties are required to keep your data secure and only use it for legitimate business purposes.

10. Your Data Rights

Under UK GDPR, you have the right to:

Access a copy of your data
Correct inaccuracies
Request deletion (“right to be forgotten”)
Restrict or object to certain processing
Request data portability
Withdraw consent (for marketing communications)

To exercise these rights, email info@mad-ron.co.uk.

If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Data Security

We use commercially reasonable measures to protect your personal information from loss, misuse, and unauthorised access.
However, no online system can guarantee absolute security.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date shown above.
Continued use of our Site after changes are made constitutes acceptance of the updated terms.

13. Contact

For any questions or data requests, please contact:
Julian Rapp (MadRon)
Email: info@mad-ron.co.uk